Shipping & Returns

Shipping policy

Domestic shipments are sent via FedEx Smartpost. Typically, orders are processed within 2 business days of placing the order. However, we are currently experiencing delays of up to 10 days. As such, we have temporarily suspended all expedited shipping options. We appreciate your patience and are doing our best to process orders in a timely manner. Once processed, orders are most often delivered within 7 business days. 

International shipments are sent via FedEx, and shipping charges, duties, and taxes will be determined at checkout. Please enter the shipping address to determine shipping and duty costs. Kit Undergarments is not responsible for any duties or taxes incurred on international shipments; they are the sole responsibility of the customer and must be paid at checkout. All international shipments are final sale, not eligible for returns, and excluded from select promotions. 

If you have any questions about shipping prior to placing your order, or would like to check the status of an order, please DM @kitundergarments.

Refund policy

Due to their delicate nature, all underwear is final sale. All accessories are also final sale. Items discounted by 20% or more are final sale and therefore ineligible for return or exchange.

Bras and bodysuits are eligible for an exchange or refund to your original method of payment if you are not fully satisfied with the product.

Please DM @kitundergarments if you have any questions before making your purchase. We know shopping for undergarments online can be tricky, but we're here to help you find your best fit on the first try!

Eligible items that you wish to return or exchange must be received within 30 days of the date on which your order was fulfilled. Returns and exchanges will be processed within 7-10 business days of receipt and you will be notified when your exchange or refund is completed.

To be eligible for a return or exchange, items must be unworn and in their original condition with all tags attached. Items purchased within a kit may be exchanged for another size, but they are non-returnable.

All eligible items may be exchanged for any other item of equal or lesser value on the site. Any difference in price will be charged or credited accordingly.

Returns are subject to an $8 fee that covers shipping & processing. Exchanges are always free.