FAQs

Are you sold in stores?

As a direct-to-consumer brand, Kit Undergarments is primarily sold on this site. While our office is currently closed for in-person fittings, we hope to host IRL shopping events for our LA community as soon as it is safe to do so.

How do I know what size I wear?

We're working on a fit finder to help you select the right bra for your shape. Until then, feel free to email info@kitundergarments.com for specific recommendations.

How should I wash my undergarments?

Due to the delicate nature of our fabrics, we recommend you follow our gentle care instructions to ensure your undergarments last longer. Machine wash cold, washing undergarments separately. Do not use bleach on Kit Undergarments. Tumble dry low and lay flat to dry. Do not dry clean.

Can I return or exchange my undergarments?

You can return your bra or bodysuit for an exchange or full method to your original form of payment within 14 days. All underwear and accessories are final sale. For more details on returns and exchanges, please view our Return Policy.

What are your shipping rates?

Shipping rates vary by location. To see an outline of our rates, including expedited options, please view our Shipping Policy.

Do you ship internationally?

Kit Undergarments ships worldwide. For more information, please view our Shipping Policy.

I received the wrong product. What should I do?

We’re so sorry! If you received the wrong product or find anything else wrong with your order, email info@kitundergarments.com and we'll make it right.

Where are Kit Undergarments produced?

All of our undergarments are produced in Asia. However, we are exploring alternative options and working to source a domestic partner to keep the process close to home.

What payment methods are accepted?

We accept all major credit card, debit card, and gift cards in the United States.